Tiny Lux · Help Centre

Frequently Asked Questions

Answers about ordering, payment, shipping and returns.

How can I place an order?

To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.

Do you offer international shipping?

Yes, we do offer international shipping to many countries. During the checkout process, you can select your country to check for shipping availability and associated costs.

What are your shipping times?

UK & Europe: 3–15 business days. USA & worldwide: 10–20 business days. Tracking details will be emailed once your order has been dispatched. Customs checks, holidays or courier delays may occasionally extend delivery times.

Where do you ship from, and who fulfils my order?

Tiny Lux is an independent UK retailer (THE TINY LUX CO LTD). We are not the manufacturer of the brands we stock, and we are not an official or authorised dealer for them — we are an independent reseller of brand-new, genuine products. Orders are fulfilled through our supply partners: some items are dispatched by our UK partner suppliers, and some are dispatched from our fulfilment partner in Türkiye (Turkey). The dispatch location depends on the specific product and its availability, which is why delivery estimates vary. Full tracking and customs/HS documentation are provided for every shipment.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.

Is my payment information secure?

Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.

Do you accept payment in multiple currencies?

Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.

Can I request a refund for my payment?

Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Refund Policy page or contact our customer support for assistance.

How long does it take to process an order?

Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 1-3 business days. During peak seasons or special promotions, processing times may be slightly longer.

What is your return policy?

Our return policy allows you to return eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene reasons.

Can I exchange an item instead of returning it?

Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, colour, or variant, please contact our customer support team for assistance.

Still need help? Contact our support team · Monday–Friday, 10:30am–7:30pm (UK time)