Shipping Policy

Last updated: May 15, 2026

Quick facts

  • Shipping cost is calculated at checkout after you enter your delivery address.
  • Some products qualify for free delivery, others have a shipping fee depending on destination, weight, and supplier.
  • Duties and import taxes are calculated and collected at checkout.
  • Tracking included with FedEx, UPS, or DHL.
  • Dispatch starts within 2 business days for Verified Suppliers items in UK; Türkiye-dispatch items follow the timelines below.
  • Tiny Lux currently ships to the United Kingdom, the European Union, the United States, and Canada. If a destination is not available at checkout, we are unable to ship to that location at this time.

1) Overview

Tiny Lux ships orders from more than one location, depending on the item and availability:

  • UK partner suppliers: Some items are prepared and shipped by our UK-based partner suppliers.
  • Türkiye (Turkey) dispatch: Other items are prepared and shipped from our operations in Türkiye (Turkey).

2) Order processing

  • Verified Suppliers products: Orders are dispatched within 2 business days after payment confirmation.
  • Turkey (Türkiye)-dispatch products: Orders are typically dispatched within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays are processed the next business day.
  • Tracking details are emailed once the order is dispatched.

3) Delivery timeframes (estimates)

Delivery times depend on the dispatch origin and destination:

UK & EU

  • Verified Suppliers: typically 3–10 business days
  • Turkey (Türkiye) dispatch: typically 7–15 business days

United States & Canada

  • Verified Suppliers: typically 7–15 business days
  • Turkey (Türkiye) dispatch: typically 10–20 business days

Delivery times are estimates and may vary due to customs processing, weather, holidays, or carrier delays.

4) Carriers

We ship using trusted international couriers:

  • FedEx
  • UPS
  • DHL
  • DPD

All shipments include tracking. Signature may be required on delivery.

5) Shipping costs

Shipping fees are not fixed and are calculated at checkout based on delivery address, product weight and size, and supplier dispatch location.

  • Some products may include free delivery, which will be clearly shown at checkout.

6) Customs, taxes & duties

Where applicable and supported by our checkout, duties and import taxes are calculated and collected at checkout. Any applicable taxes, duties, delivery charges, or import-related costs shown at checkout are displayed before payment.

If duties or taxes cannot be collected at checkout for a destination, the customer may be responsible for any import duties, taxes, customs fees, or brokerage charges required by the destination country.

We provide accurate commercial invoices and HS codes to ensure smooth customs clearance.

7) Address accuracy

Please ensure your delivery address and contact details are correct. We are not responsible for delays or returns caused by incorrect or incomplete information.

8) Non-deliverable or refused parcels

If a parcel is returned due to refusal, incorrect address, or failure to accept delivery, a refund will be issued minus return shipping costs, handling fees, and any non-recoverable charges.

9) Damage or loss

  • Report visible damage within 48 hours of delivery, including photos.
  • Lost or damaged shipments are covered — we will arrange a replacement or refund.

10) Returns

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, United Kingdom.

Taxes/VAT are applied where required and shown at checkout.

11) Contact

Email: [email protected]
WhatsApp: +44 79 22 513 124
Phone: +44 7883 317027

Company: THE TINY LUX CO LTD
Registered office: Prime Apartments, 483 Green Lanes, London England N13 4FG, United Kingdom
(Registered office is not a returns address)

Our Locations

  • Operations & Returns (primary contact): Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FH, United Kingdom
  • Registered office: Prime Apartments, 483 Green Lanes, London, N13 4FG, United Kingdom
  • Dispatch: Orders ship from our UK partner suppliers and our fulfilment partner in Türkiye (Turkey), with full tracking and customs/HS documentation.
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