To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.

Yes, we do offer international shipping to many countries. During the checkout process, you can select your country to check for shipping availability and associated costs.

UK & Europe: 3–15 business days. USA & worldwide: 10–20 business days. Tracking details will be emailed once your order has been dispatched. Customs checks, holidays or courier delays may occasionally extend delivery times.

Tiny Lux is an independent UK retailer (THE TINY LUX CO LTD). We are not the manufacturer of the brands we stock, and we are not an official or authorised dealer for them — we are an independent reseller of brand-new, genuine products. Orders are fulfilled through our supply partners: some items are dispatched by our UK partner suppliers, and some are dispatched from our fulfilment partner in Türkiye (Turkey). The dispatch location depends on the specific product and its availability, which is why delivery estimates vary. Full tracking and customs/HS documentation are provided for every shipment.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways. Some regions may have additional local payment options available.

Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.

Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.

Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Refund Policy page or contact our customer support for assistance.

Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 1-3 business days. During peak seasons or special promotions, processing times may be slightly longer.

For most Standard Products, Tiny Lux offers 30-day change-of-mind returns. The first 14 days are your statutory online cancellation period; days 15–30 are our additional voluntary promise and extra conditions apply. A product clearly marked “Large Appliance / White Goods” before purchase has a 14-day statutory change-of-mind cancellation period only. For a Large Appliance, tell us within 14 days after delivery; you then have a further 14 days to return it or make it available for an agreed collection. Faulty, damaged, incorrect and misdescribed goods have separate statutory rights.

During the statutory cancellation period, you may open and inspect a product as you reasonably could in a shop. Opening alone does not cancel your rights. If you install, connect, use or handle it beyond what is reasonably needed and that causes an actual reduction in value, we may make an evidence-based deduction where the law permits. Please keep and reuse original packaging where reasonably possible, especially for a Large Appliance.

Large Appliances may need specialist collection. Where the law permits, you are responsible for a direct change-of-mind return cost only if that obligation and the applicable amount or defensible maximum were shown before you ordered. While the collection cost is pending, Tiny Lux will not impose an undisclosed specialist collection charge. Collection is free where the appliance is faulty, damaged, incorrect or misdescribed.

Contact [email protected] as soon as reasonably possible with your order number. Photographs can help us resolve the issue quickly, but not reporting within 24 or 48 hours does not by itself remove your statutory rights. Depending on the circumstances, you may be entitled to a refund, repair or replacement. We arrange or cover an appropriate return where the problem is our responsibility.

Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, colour, or variant, please contact our customer support team for assistance.