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Clearpay and Afterpay at Tiny Lux

Cross Border Trade

Tiny Lux supports Clearpay in the United Kingdom and Afterpay in Australia, New Zealand, Canada and the United States through Cross Border Trade.

Can I use this service outside the UK?

Customers in Australia, New Zealand, Canada and the United States can use their local Afterpay account when shopping at Tiny Lux through Cross Border Trade. UK customers use Clearpay.

Why do I see Afterpay instead of Clearpay?

Clearpay is the UK brand. In Australia, New Zealand, Canada and the United States, the service is called Afterpay. Use the service and account for your country.

Is Clearpay or Afterpay guaranteed to be available, and which terms apply?

No. Availability is subject to customer and order eligibility, approval and the applicable local terms. A supported country does not guarantee approval for an individual customer or order. Shipping availability also applies.

Read the official terms for your country under Help and policies below. The UK information that follows applies to Clearpay, not to local Afterpay terms, fees or eligibility requirements.

How Clearpay works for UK customers

How do I use Clearpay?

Just shop on Tiny Lux and check out as normal. At checkout, choose Clearpay as your payment method. You’ll be directed to Clearpay to log in or create an account and provide your payment details (Visa or Mastercard).

If you’ve used Clearpay before, simply log in to complete your order.

How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

Clearpay questions and answers for UK customers

What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are deemed authorised and regulated by the Financial Conduct Authority for the purposes of the Temporary Permission regime for Regulated Deferred Payment Credit. Details of the Temporary Permission regime, which allows firms to carry on deferred payment credit activities while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply, including creditworthiness and affordability assessments. See Clearpay Terms of Service for further details.

What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Late payments may affect future spending limits. We may also report your late payment data to credit reference agencies. This could have a negative impact on your credit file, and could make it harder to obtain credit in future.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from Tiny Lux.

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be between £1 and £1500 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Tiny Lux to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

Where can I find out more about Clearpay?

Visit the Clearpay website for a comprehensive list of FAQs, Clearpay Terms of Service, and Privacy Policy.