Company: The Tiny Lux Co. Ltd (England & Wales, No. 15566590)
Registered office: 2, Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom
Correspondence & letters (not a returns address): Unit 13, Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset BH16 6FH, United Kingdom
Contact: info@tinylux.co.uk
Quick facts
- Genuine brands only (Philips, Tefal, Electrolux, Arzum, Ninja and more)
- DDP (Delivered Duty Paid) to UK/EU/US → no fees at the door
- Tracked & insured delivery with FedEx / UPS / DHL
- Typical delivery: 7–15 business days (UK/EU), 10–20 business days (US/other)
- 30-day returns (RMA required; change-of-mind returns: customer pays return shipping)
- Payments: Debit/Credit Card and PayPal
Why your order ships from Türkiye
We run a lean cross-border supply chain with quality control at our Türkiye fulfilment centre. This lets us:
- Offer lower prices by avoiding double warehousing and unnecessary middlemen
- Consolidate stock across multiple brands and models
- Ship quickly and securely using global carriers
You get authentic products at a fair price — with the same support you’d expect from a UK-incorporated company.
Step-by-step: What happens after you order
- Order received & checked — we verify stock and perform a quality check.
- Packed for export — protective packaging + accessories/manuals.
- Commercial invoice & HS codes — prepared for smooth customs clearance.
- Hand-over to courier — FedEx / UPS / DHL with door-to-door tracking & insurance.
- Customs cleared DDP (UK/EU/US) — we handle import VAT/duties; you don’t pay at delivery.
- Delivery — typical timing: UK/EU 7–15 business days, US/other 10–20 business days.
You’ll receive your tracking link by email as soon as we dispatch.
DDP explained (UK/EU/US)
- Delivered Duty Paid means we prepay import VAT/duties and complete the paperwork.
- Couriers deliver the parcel without collecting any fees from you.
- For destinations outside UK/EU/US, we aim to ship DDP where available. If DDP isn’t possible, we’ll tell you before dispatch and agree the best option — no surprises at the door.
Authenticity, warranty & support
- All items are 100% genuine and brand-new, sourced through authorised channels.
- Manufacturer warranties apply according to brand/region; we’ll help with documents and claims.
- Keep your order confirmation/invoice for warranty service.
- Need help with setup, accessories or parts? Email info@tinylux.co.uk with the model number.
Plugs, voltage & manuals
- We list plug type/voltage on product pages where available.
- If your region requires an adapter, we’ll state this before checkout (or advise by email).
- Manuals may include multi-language content; we can send digital copies on request.
Returns & after-sales (simple)
-
30-day change-of-mind: return most items within 30 calendar days of delivery.
- Refund includes the item price + our cheapest standard outbound delivery shown at checkout (if any).
- Return shipping for change-of-mind is paid by the customer (please use a tracked service).
- Faulty/incorrect or transit damage: we’ll put it right and cover return postage.
- How to start: email info@tinylux.co.uk for an RMA.
-
Where to send: our Türkiye returns facility (shown on your RMA).
- Please do not send returns to UK addresses; they can’t accept parcels.
Full details: see our Refund & Returns and Shipping & Delivery pages.
Why our prices are lower (and still trustworthy)
- Direct sourcing + consolidated international shipping
- Efficient operations (no double rent, fewer handovers)
- Transparent pricing (shipping included; DDP for UK/EU/US)Lower costs for us = better prices for you, without cutting corners on authenticity or support.
Security & payments
- Pay with Debit/Credit Card or PayPal via encrypted checkout (HTTPS).
- We don’t store full card numbers on our servers.
- Additional checks like 3-D Secure may apply where supported by your bank.
Common questions
Will I be charged customs on delivery?
UK/EU/US: No — we ship DDP. Other destinations: we’ll confirm before we send.
Why does the return go to Türkiye?
That’s where our service/returns hub is located. It allows faster inspections, better parts availability, and consistent quality control.
What if something is wrong with my order?
Email info@tinylux.co.uk within 48 hours for delivery damage/shortages (photos help). We’ll sort it — replacement, repair or refund under our policy.
Can I speak to someone?
Yes — email us and we’ll reply promptly on business days. We’re a UK-incorporated company and happy to help.
Contact
Email: info@tinylux.co.uk
WhatsApp Support Line: +44 79 22 513 123
Registered office: 2, Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom
Correspondence & letters (not a returns address): Unit 13, Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset BH16 6FH, United Kingdom
